Privacy Policy for JOBWIN

1. COMPANY INFORMATION

Data controller and operator of the Service: Runx Inc. (JOBWIN).

Website: https://jobwin.io

Application: https://app.jobwin.io

Support and privacy contact: go@jobwin.io

Mailing address: 1326 S Michigan Ave, Chicago, IL 60605.

2. SCOPE OF THIS POLICY

This Privacy Policy applies to visitors, prospective customers, account owners, administrators, authorized users, and other individuals whose data is processed through JOBWIN.

It covers our website, application, integrations, APIs, and related services (collectively, the Service).

3. NATURE OF THE SERVICE

JOBWIN is a business software platform that helps service businesses capture leads, manage communications, schedule estimates, and operate workflow automation and AI-assisted features.

JOBWIN may support integrations with third-party platforms, including Thumbtack and other services.

4. INFORMATION WE COLLECT

We may collect the following categories of information:

• Account information: name, email, phone, business details, credentials and authentication data.
• Workspace information: settings, configurations, roles, permissions, and activity history.
• Lead and customer information: contact details, addresses, service request details, notes, and pipeline status.
• Communication information: message content, delivery events, conversation metadata, and related logs.
• Scheduling information: appointments, reminders, estimate timing, and operational workflow records.
• Files and media: uploaded photos, documents, recordings, transcripts, and metadata.
• Integration information: platform account identifiers, OAuth scopes, tokens, webhook payloads, and sync history.
• Billing metadata: plan details, invoice status, payment processor references, and tax-related records.
• Technical data: IP address, browser and device data, log events, diagnostics, and security telemetry.

5. SOURCES OF INFORMATION

• Information you provide directly.
• Information provided by your workspace members and authorized users.
• Information received from connected third-party platforms and tools.
• Information collected automatically through operation of the Service.

6. HOW WE USE INFORMATION

• Provide, maintain, secure, and improve the Service.
• Authenticate users and manage account/workspace access.
• Process integrations, sync operations, and webhook workflows.
• Support lead operations, communications, and scheduling features.
• Generate AI-assisted drafts, summaries, labels, and recommendations.
• Operate billing, support, analytics, reliability, and fraud prevention.
• Comply with legal obligations and enforce contracts and policies.

7. LEGAL BASES FOR PROCESSING

Where required by applicable law, we process data under one or more legal bases:

• Performance of a contract.
• Legitimate interests (for example, security and service optimization).
• Compliance with legal obligations.
• Consent, where required.

8. OAUTH, INTEGRATIONS, AND THIRD-PARTY DATA

When you connect a third-party platform, you authorize JOBWIN to access and process data available under granted permissions for the purpose of providing requested functionality.

If permissions are revoked, accounts disconnected, or platform APIs change, related workflows may be limited, interrupted, or unavailable.

Historical records previously imported or generated may remain in your workspace according to retention and legal requirements.

9. COMMUNICATIONS AND CONSENT RESPONSIBILITIES

You are responsible for obtaining and maintaining any legally required consent, notice, and opt-out processes for messaging, automation, and similar communication activity run from your workspace.

You are responsible for honoring recipient opt-out and revocation signals according to applicable law and platform requirements.

10. AI-ASSISTED PROCESSING

If AI-assisted features are enabled, JOBWIN may process relevant business context, communications, notes, and workflow inputs to generate suggested outputs.

AI outputs may be inaccurate, incomplete, or unsuitable for specific circumstances. You remain responsible for review and approval before use.

11. COOKIES AND SIMILAR TECHNOLOGIES

We and our service providers may use cookies, local storage, and similar technologies for authentication, security, preference storage, analytics, and performance.

You may adjust browser settings to manage cookies, but certain features may not function correctly if core cookies are disabled.

We may not respond uniformly to browser Do Not Track signals because there is no universal technical standard.

12. HOW WE SHARE INFORMATION

We may share information with:

• Infrastructure, hosting, analytics, support, security, and communication service providers.
• Integration partners and API platforms you authorize.
• Professional advisors (legal, tax, accounting, and audit) when needed.
• Authorities, regulators, courts, and law enforcement when required by law.
• Parties in connection with merger, acquisition, financing, reorganization, or asset transfer.

13. SALE OR ADVERTISING PROFILE SHARING

We do not sell personal information in the traditional sense of selling user lists for money.

We do not use workspace customer data to build unrelated third-party advertising profiles.

14. INTERNATIONAL DATA TRANSFERS

Your information may be processed in countries outside your place of residence. Where required, we apply lawful transfer mechanisms and safeguards.

15. DATA RETENTION

We retain information for as long as necessary to:

• Provide and secure the Service.
• Support account operations and integration history.
• Comply with legal, tax, accounting, and security obligations.
• Resolve disputes and enforce agreements.

16. DATA SECURITY

We use administrative, technical, and organizational safeguards designed to protect information against unauthorized access, loss, misuse, and disclosure.

No method of transmission or storage is completely secure. You are responsible for keeping account credentials confidential and access controls up to date.

17. YOUR RIGHTS

Depending on your jurisdiction, you may have rights to access, correct, delete, export, or restrict processing of your personal information, and to withdraw consent where applicable.

To exercise rights, contact go@jobwin.io. We may request identity verification and may deny requests where legally permitted.

18. AUTHORIZED AGENTS, APPEALS, AND RESPONSE WINDOW

Where permitted by law, authorized agents may submit requests on your behalf with proper authorization documentation.

If we decline a request, you may contact us for review or appeal where applicable.

Target response time is within 30 days, subject to lawful extensions.

19. U.S. STATE PRIVACY NOTICE

Residents of certain U.S. states (including California, where applicable) may have additional statutory privacy rights, including rights related to access, deletion, correction, and non-discrimination.

20. CHILDREN'S PRIVACY

The Service is intended for business use and is not directed to children under 13 (or higher age threshold where required by local law).

We do not knowingly collect personal information from children in violation of applicable law.

21. THIRD-PARTY SERVICES

The Service may link to or integrate with third-party websites and services. Their privacy practices are governed by their own policies.

22. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Updated versions will be posted with a revised Last updated date.

Your continued use of the Service after the effective date of an updated policy constitutes acknowledgment of the revised policy.

23. CONTACT US

Runx Inc. (JOBWIN)

Website: https://jobwin.io

Application: https://app.jobwin.io

Email: go@jobwin.io

Mailing address: 1326 S Michigan Ave, Chicago, IL 60605